Complaints

If you have a complaint about our products or our service, you can contact us via info@houtvandaag.nl. You will receive a substantive response from us within 14 days of receipt of your complaint.

If you do not agree with the solution or if we cannot resolve it together? Then you can submit it to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).